Refund and cancellation policy
Last updated: 14 September 2026
This policy applies to paid public events and workshops run by simplefy.ai Pty Ltd (ACN 687 054 815, ABN 98 687 054 815) of TechCentral Lot Fourteen, Frome Rd, Adelaide SA 5000 (simplefy.ai, we, our, us). It sits alongside our Terms of Use and Privacy Policy. If an event page states different refund terms, those event-page terms apply to that event, together with your rights under the Australian Consumer Law.
1. Tickets and prices
Ticket prices are in Australian dollars and include GST. The price you pay at checkout is the full advertised price, including any ticketing fees shown at checkout.
Tickets are for the named event, date and venue on your booking. They are not transferable for profit or use in a promotion without our written consent.
2. If you cancel (change of mind)
Cut-offs use Adelaide time, counting back from the published start time of the event.
- 7 or more calendar days before the event: we will refund the amount you paid, including GST.
- Fewer than 7 calendar days before the event, or if you do not attend: we will not refund a change-of-mind cancellation. You may still send a substitute (see section 3).
Refunds go back to the original payment method. Please allow up to 10 business days after we approve the request. Ticketing platforms may take a further few days to show the credit.
3. Substitutions
You may send someone else in your place at no extra charge, up to 24 hours before the event starts. Email us with your order reference and the substitute’s name, email, organisation, and any dietary or accessibility needs. We will confirm when the place has been transferred.
Substitutions closer than 24 hours are at our discretion, because of venue and catering cut-offs.
4. If we cancel or change the event
If we cancel the event, or make a major change (for example a new date, a different city, or a change from in-person to online), you can choose:
- a full refund of the amount you paid, including GST and ticketing fees; or
- a place at a rescheduled or replacement event we offer, if one is available.
A change of room inside the same venue, a change of facilitator, or a small timing change that does not stop you attending is not a major change.
If we cannot run the event because of something outside our control (for example a venue closure, government restriction, or severe weather), we will still refund the amount you paid for your ticket, or offer a place at a rescheduled date if you prefer.
We are not responsible for other costs such as travel, accommodation, or time off work, except where the Australian Consumer Law requires otherwise.
5. Illness and exceptional circumstances
If you cannot attend because of illness or another serious circumstance, tell us as soon as you can. We will consider a refund or a credit toward a later event case by case. A substitution (section 3) is usually the fastest option.
6. How to request a refund or substitution
Use the Contact Host link on your booking confirmation or event page, or the enquire form at simplefy.ai/enquire. Include your name, order reference, and what you need (refund or substitution). We will reply in writing.
Cancelled places go back on sale, including to the waitlist.
7. Australian Consumer Law
This policy does not limit your rights under the Australian Consumer Law. If we fail to provide the event with due care and skill, as advertised, or within a reasonable time, you may be entitled to a refund or other remedy. We cannot contract out of those guarantees.
A change of mind is not a consumer-guarantee claim. Section 2 is our commercial setting for that situation.
8. Contact
simplefy.ai Pty Ltd
ACN 687 054 815
ABN 98 687 054 815
TechCentral Lot Fourteen, Frome Rd, Adelaide SA 5000
Event booking questions: Contact Host on your ticket, or simplefy.ai/enquire.